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EcoFlow FAQs

Welcome to the EcoFlow's FAQ page!


We understand that you may have questions about our products, services, and policies, and we're here to provide you with the answers you need. This page is designed to address the most common inquiries we receive from our customers, ensuring that you have all the information you need in one convenient place. Whether you're curious about our product features, warranty information, or how to troubleshoot any issues, we've got you covered. Our team of experts has carefully curated this resource to ensure that you have a seamless experience with EcoFlow's. So, feel free to browse through our FAQs and find the information you're looking for. If you can't find what you need, please don't hesitate to reach out to our dedicated customer support team for further assistance. We're here to make sure your experience with EcoFlow's is exceptional from start to finish.


Q: Is EcoFlow a Chinese-based company?
A: EcoFlow is a portable power company with origins in both the United States and China, established in 2017 by a team of entrepreneurs with expertise in the drone sector. The company rose to prominence through its Delta and River series of power stations.

Q: How long will EcoFlow products last?
A: For instance, the latest generation of lithium iron phosphate (LFP) batteries, such as those employed in the EcoFlow DELTA Pro and Power Kits, can endure up to 6500 cycles before experiencing a noticeable decrease in performance.

Q: Can EcoFlow power a refrigerator? 
A: Absolutely! A prime illustration of a generator suitable for keeping your perishables cold over an extended period is the EcoFlow DELTA Solar Generator. Using the EcoFlow DELTA, you can sustain continuous power to a 120W refrigerator for approximately 7.5 hours, relying solely on battery storage!

Q: Can EcoFlow power an entire house?
A: Absolutely! You can easily connect two DELTA Pros using the Double Voltage Hub to supply electricity to your entire home through your home's transfer switch. This setup enables you to run nearly all household appliances, including high-wattage devices like a clothes dryer (5000W). If you wish to extend the runtime, you can add extra batteries and smart generators to keep your essential appliances running for up to a week.

Q: Is it safe to leave EcoFlow plugged in continuously?
A: Yes, the EF DELTA is designed to maintain DC power for 24 hours. The DC power will automatically turn off after 24 hours of inactivity. If you wish to extend your standby time to a full 24 hours, simply turn the DC button on. This feature ensures efficient power management and convenience.

If you have any other questions that were not answered about EcoFlow, please reach out to us at or call (833) 717-1234. We will be happy to answer any questions that you have for us!



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